Terms of use

Last updated 18 September 2026

Preamble

The Milo app, the website at https://milofoodscanner.com and all related services are controlled by Dry Cereal Corp Pty Ltd ("Dry Cereal Corp Pty Ltd", the "Publisher", "we" or "us"), a company registered in Australia.

Any written communication can be sent by email to support@drycerealcorp.com.

Please read the following carefully.

Before creating an account in the App, each User must carefully read these Terms of Use (the "Terms") and our Privacy Policy, which forms an integral part of the Terms.

Your use of the Milo App and Website indicates your acceptance of these Terms in their entirety. If you do not agree with any of these Terms, please do not use the Milo App or Website.

These Terms may be revised from time to time as described in section 9.1. You should visit this page regularly to review the current Terms.

These Terms apply to all Users worldwide. Where the mandatory consumer protection law of the country in which you live gives you rights that these Terms cannot exclude or limit, those rights prevail, as set out in sections 6.4 and 9.5.

These Terms govern the use of the Milo App and Website. Section 8 contains the conditions of sale, which apply only to the purchase of Milo Premium.

Section 6 specifies the scope of the User's warranties and the Publisher's liability. By accepting these Terms, the User acknowledges that the Publisher does not guarantee the accuracy, relevance or completeness of the data displayed in the App, which is provided "as is". The App provides Users with information of an indicative and general nature that helps them become more aware of the composition of the food products they buy for their household, but it does not guarantee the User or their family better health. The App does not provide medical, dietary or allergy advice and is in no way intended to replace a consultation with a health professional, in particular a doctor, paediatrician or dietitian. The content in the App may not be appropriate for persons who have experienced eating disorders. Users expressly agree to use the App at their own risk and under their sole responsibility.

Table of contents

1. Definitions

The following definitions are used in the Terms:

App
The Milo mobile application and all its pages and screens.
Contributor
A User who adds a Product to the Database, or who adds to or corrects the information about a Product.
Customer
A User who purchases Milo Premium in the App.
Database
The database of food Products scored in the App, made up of data from Open Food Facts and from Contributors.
Milo Score
The overall score out of 100 obtained by applying the evaluation method developed by the Publisher.
Milo's take
The short written summary of a Product generated on the User's device, as described in section 3.4.
Milo Premium
The paid digital content that can be purchased or subscribed to via in-app purchase within the App.
Party
The User, Customer or Contributor on the one hand, or the Publisher on the other (together, the "Parties").
Products
The food products referenced in the Database and scored in the App.
Publisher
Dry Cereal Corp Pty Ltd, the legal entity responsible for publishing the App and the Website and for their content, and the entity that offers Milo Premium for sale.
Services
The scanning, analysis, scoring, alerting and recommendation services provided by Milo in relation to the Products.
Store
The online platform used by the Publisher to publish the App and by the User to download it, namely the Apple App Store and, where the App is made available for Android, Google Play.
User
Any user of the free version or of Milo Premium.
Website
The website at https://milofoodscanner.com.

2. Milo's mission and independence

2.1. Purpose

Milo's purpose is to help parents and other adults understand what is in the packaged food they buy for their household, so that they can make better-informed choices, and to encourage manufacturers to improve the transparency and quality of their products. Milo pursues this by:

  • making the nutritional composition and additive content of food Products easy to read at a glance;
  • alerting Users to ingredients, additives and allergens that they have chosen to watch for;
  • suggesting better-scoring alternatives within the same category.

2.2. Independence

The Publisher has no contractual or financial ties of any kind with the producers or distributors of the Products evaluated by the App:

  • the App does not display any advertising;
  • no brand or industrial group can influence the analysis of its products or pay the Publisher to highlight those products in the App or on the Website;
  • the Publisher does not sell User data.

The Publisher is financed by the paid Milo Premium version of the App.

3. How the App works

3.1. Database

The Database is currently supplied by:

  1. Open Food Facts, the collaborative, free and open database of food products from around the world (openfoodfacts.org). When a User scans a barcode that Milo has not seen before, the App retrieves the Product's label data and images from Open Food Facts. That data is licensed under the Open Database License and its contents are the responsibility of the Open Food Facts contributors, not the Publisher.
  2. Contributions from Users (the "Contributors"), who can add Products not yet listed, or complete a Product's missing ingredients or nutrition information, directly in the App by photographing the packaging and entering the information printed on it.

The Publisher does not guarantee the complete reliability of the information regarding the composition of the Products listed in the Database, nor the complete detection of ingredients, additives or allergens (see section 6.3.1 below). The information provided by the App relays the information on the Products' labels as recorded in the Database. The Publisher does not itself analyse the composition of the Products. Errors of composition or detection may occur, and the Database may lag behind a recipe change.

3.2. Rating method

The App operates on the basis of an algorithm that automates the scoring of a Product from its barcode and the labelling information in the Database. The Milo Score is a fixed, deterministic formula; it is not generated by artificial intelligence and it cannot be influenced by brands.

The rating method for food Products takes into account the following elements:

  • nutritional quality, which sets the largest penalty and is based on the Nutri-Score method (energy, sugars, saturated fat, salt, fibre, protein and the share of fruit, vegetables, legumes and nuts);
  • the presence of additives, where each additive is assigned a risk tier and the Product is penalised according to the worst additive it contains;
  • the Product's organic certification, which can earn a bonus.

In the presence of an additive evaluated as "high risk" (the highest tier), the maximum score for the Product is capped at 49/100. Plain water scores 100/100.

A fuller description of the method is published on the Website at How the Milo Score works. The method may be refined over time as scientific understanding and regulations evolve, and a Product's score may change as a result.

3.3. Milo evaluations and opinions

The Milo Score, which is calculated by the algorithm and assigned by the App, constitutes an opinion based on the analysis of the nutrition, ingredients and additives that make up the Products.

The terms "excellent" (score of 75 or more), "good" (50 to 74), "poor" (25 to 49) and "bad" (below 25) refer only to the Milo Score of the Product, according to the evaluation method developed by the Publisher. These terms do not refer to the Product itself or to its intrinsic qualities. For example, the term "bad" does not mean that a Product is unfit for consumption.

Similarly, the additive risk tiers and any accompanying wording refer solely to the Publisher's opinion about the additives contained in the Products, based on published scientific studies, expert reports and applicable regulations.

The evaluation of a Product, as expressed by the Milo Score, does not constitute a judgement on the Product's health properties in isolation. Factors that the score cannot take into account include the quantity of the Product consumed, the frequency with which it is consumed, and the age, health, activity and overall diet of the person eating it. The Publisher's aim in evaluating the Products is neither to prohibit nor to promote the Products, but to make as many consumers as possible aware of their composition.

The User must therefore be aware of the complexity of the field of nutrition, and in particular of children's nutrition. The App provides an initial analysis that helps consumers become more aware of the composition of the food they buy, but it does not guarantee the User or their family better health. The Services offered by the App do not in any way constitute medical, dietary or allergy advice.

3.4. Milo's take

On supported devices the App displays "Milo's take", a short written summary of the Product. This text is generated on the User's device by Apple's built-in on-device language model from the Product's data in the Database and the User's preferences. It is not reviewed by a human before it is shown. Although the Publisher instructs the model to use only the facts provided and never to give medical advice, generated text can contain mistakes. Milo's take is provided for convenience only, is an expression of opinion in the same way as the Milo Score, and is subject to the exclusions in section 6.3. It is not shown when a Product matches one of the User's declared allergens, or when the Product's data is too sparse.

3.5. Allergen and preference alerts

The User may choose allergens, dietary restrictions and additives that the App should flag. The App highlights the presence of these items in a Product's data sheet based on the ingredients and allergen declarations recorded in the Database. These alerts depend entirely on the completeness and accuracy of the Database and on the label as printed by the manufacturer. They cannot detect undeclared ingredients, cross-contamination, or recipe changes not yet reflected in the Database. See section 6.3.3.

3.6. Swaps

When a Product with a "poor" or "bad" Milo Score is scanned, the App may suggest similar Products with a higher score. Swaps are selected in a neutral and objective way. No brand pays or influences the Publisher to appear in the suggestions. The algorithm takes into account, in order of priority, the Product category, so as to suggest a Product as close as possible to the one scanned; the market in which the Product is sold, so that it can be found; and the Milo Score, so as to suggest Products rated "good" or "excellent".

3.7. Milo Premium

The App offers the in-app purchase of Milo Premium. The features included in Milo Premium, and their prices, are described in the App at the time of purchase. The conditions of sale of Milo Premium are detailed in section 8.

4. Your account

4.1. Creating an account

Users create an account in the App by signing in with their Apple ID (Sign in with Apple) or Google account. The App does not offer email and password sign-up. By registering, the User agrees to the following conditions:

  • the User must be at least 18 years old;
  • accounts created by bots or other automated methods are not permitted;
  • unless expressly authorised, each User may register only one account;
  • unless expressly authorised, a User account may not be shared with others.

Users are responsible for keeping their Apple or Google account secure. Anyone who can sign in to that account can access the User's Milo account. Users who have reason to believe that their account has been accessed without authorisation must inform the Publisher immediately using the contact details in the Preamble.

4.2. Suspension or deletion of an account by the Publisher

The Publisher reserves the right to suspend access to the App or to delete the account of any User who has violated these Terms, in particular the restrictions on use and contribution set out in section 5. The Publisher may also delete any account that has been inactive for at least two years, after giving notice by email where possible.

Such suspension or deletion shall not entitle the excluded User to any compensation. Suspension or deletion of an account does not prevent the Publisher from taking legal action against the User where the facts justify it.

4.3. Closure by the User

Each User is free to delete their account at any time from Settings in the App. Deletion is immediate and permanent and removes the User's account, scan history, pantry and stored photos, as described in the Privacy Policy. Users may also request deletion by email to support@drycerealcorp.com. Deleting an account does not cancel any active Milo Premium subscription; see section 8.5.

5. Rights and obligations of the User

5.1. Restrictions on use and on contributing content

The User agrees to comply with applicable laws and regulations and with these Terms, and in particular:

  • not to submit any illegal content via the Website or the App, in particular defamatory, abusive, threatening, harassing or otherwise inappropriate content, or content that promotes hatred, discrimination, pornography or violence;
  • not to interfere with the proper functioning of Milo, in particular not to probe, scan or test its vulnerabilities; violate its security or authentication measures; introduce malware; use Milo in an abusive or excessive manner; disrupt its technical infrastructure; or use any automated process to harvest or scrape data or content from Milo;
  • not to infringe the rights of other Users, in particular not to hijack another User's account or collect information about other Users;
  • to make personal and non-commercial use of the data relayed by the App, and in particular not to use the scores, alerts and swaps provided by the App for commercial gain, for example by republishing them or building a competing service;
  • not to add or modify Product information erroneously, under the conditions described in sections 5.2 and 5.3.

Users who fail to comply with the restrictions in this section may have their accounts suspended or deleted in accordance with section 4.2.

5.2. Adding Products

Users may contribute to the content accessible via the App by adding a Product that is not yet listed, or by adding missing ingredients or nutrition information to an existing Product, using photographs of the packaging and the information printed on it.

Contributors grant the Publisher a worldwide, perpetual, irrevocable, royalty-free licence to store, reproduce, adapt, publish and distribute their contributions, including for commercial purposes, as part of the Database and the Services. Contributors are informed that the Product details and the front-of-pack photograph they submit are made available to all Users of the App, and that the Publisher may in future publish all or part of a contribution to Open Food Facts under its open licence. Contributions are not shown alongside the Contributor's name.

Contributors undertake to provide truthful information when making a contribution and to comply with the rules of contribution, which include the prohibition on adding anything other than packaged food and drink Products.

The Contributor undertakes to submit only information and photographs for which the Contributor holds the necessary rights. The information added by the Contributor must come directly from the Product's packaging. Any photographs must have been taken by the Contributor in the App, must show only the Product's packaging, and must not include people, personal documents or other private material.

5.3. Making changes to Product information

A User who has identified missing or inaccurate information is invited to complete the Product's data sheet in the App, or to report the error to the Publisher at support@drycerealcorp.com. The Publisher will make reasonable efforts to update the Database within a reasonable time.

Any Contributor who deliberately enters incorrect information may have their account suspended or deleted under the conditions set out in section 4.2, and legal action may be taken against them. Such contributions may be deleted by the Publisher without notice.

5.4. Responsibility of the User and Contributor

Contributors are solely responsible for the content they submit.

The Publisher expressly reserves the right to take legal action against a Contributor in the event that the Publisher suffers damage resulting from a contribution that does not comply with these Terms, or against a User who has violated these Terms.

To the fullest extent permitted by law, the User agrees to hold harmless, defend and indemnify the Publisher and its officers, directors, representatives, agents, contractors and employees from and against all losses, liabilities, damages, costs and expenses (including reasonable legal fees) incurred by the Publisher as a result of any claim by a third party arising out of or resulting from the User's breach of these Terms.

6. Exclusion and limitation of liability and warranties of the Publisher

6.1. Access to the App

The Publisher informs the User that the information entered in the App is hosted on the servers of external service providers to whom the Publisher has subcontracted hosting, as described in the Privacy Policy.

The Publisher shall not be held liable for any technical unavailability of the App or Website, whether due to force majeure, maintenance, updates, intervention by the host, network failures, power outages, or the unavailability of third-party services on which the App depends, including Open Food Facts, Apple and Google.

The User acknowledges the limitations and constraints of the Internet and recognises that the security of data exchanges cannot be totally guaranteed. To the extent permitted by law, the Publisher cannot be held liable for damage resulting from the use of the App such as loss of data, intrusion, viruses or service disruptions.

The App requires a compatible iPhone and a supported version of iOS. Some features, including Milo's take, require a device that supports Apple Intelligence. The total or partial impossibility of using the App due to hardware or software incompatibility shall not give rise to any compensation, reimbursement or liability on the part of the Publisher.

6.2. Access to external resources

Through Milo, the User may have access to external resources provided by third parties, such as Open Food Facts product pages and links to scientific sources about additives. These external resources are governed by their owners' own terms. The Publisher has no control over such resources and shall not be liable for their content or availability.

6.3. Content displayed in the App

The App provides the User with data of an indicative and general nature. The Publisher does not guarantee the relevance, accuracy or completeness of the data displayed in the App, which is provided "as is" and on an "as available" basis. No evaluation, recommendation or information, whether oral or written, obtained from the Publisher through its Services, the Website or the App will create any warranty not expressly made in these Terms.

Users expressly agree to use the App at their own risk and under their sole responsibility. The User is solely responsible for choosing, purchasing and serving a Product.

The App does not provide medical, dietary or allergy advice, and is in no way intended to replace a consultation with a healthcare professional, in particular a doctor, paediatrician, allergist or dietitian. The User must never use the App for medical reasons, and in particular must never neglect or delay seeking medical advice or professional care for themselves or their child as a result of something read in the App. The content in the App may not be appropriate for persons who have experienced eating disorders.

6.3.1. Information about Product composition and the Database

The Publisher does not guarantee the accuracy or completeness of its analysis of the composition of the Products. The Publisher shall not be liable for the data relating to the composition of the Products, and excludes all liability in the event of errors in the Database, whether the data originates from Open Food Facts, from Contributors or from the Publisher.

The Database evolves according to the Products added and modified by Contributors, by Open Food Facts contributors and by the Publisher, on the basis of the information printed on packaging by manufacturers. Errors of composition or detection may occur, and a Product's recipe may change before the Database is updated.

It is therefore the responsibility of Users to check the composition of the Products directly on the packaging, to ensure that they have up-to-date information before buying or serving a Product.

6.3.2. Evaluation of the risks of additives contained in the Products

The Publisher does not guarantee the relevance, completeness or accuracy of the risk evaluations associated with the additives contained in the Products.

The Publisher does not claim any scientific authority and only issues opinions about the potential risks associated with additives, based on an analysis of published scientific studies, collective expert reports and applicable regulations. The Publisher applies the precautionary principle and warns of the presence of certain additives even where the risk is suspected rather than proven.

The Publisher makes every effort to provide an analysis based on the current state of science. Nevertheless, given the number of additives evaluated, the inclusion of the most recent studies and regulatory changes cannot be guaranteed.

6.3.3. Allergen and preference alerts

For the reasons set out above regarding the impossibility of guaranteeing data relating to the composition of the Products, the Publisher cannot guarantee the relevance, completeness or accuracy of the allergen, dietary and additive alerts based on the preferences chosen by the User. These alerts must not be relied upon by or for people who have severe allergies or intolerances that could lead to serious medical complications. The absence of an alert does not mean a Product is free of an allergen. In all cases it is the User's responsibility to check the composition of the Product directly on the packaging, to ensure that it does not contain any ingredient to which they or a member of their household is allergic or intolerant, or which they do not wish to consume.

6.3.4. Swaps

The Publisher shall in no event be liable for the relevance, completeness or accuracy of the swaps suggested. In particular, the Publisher cannot guarantee that a suggested Product strictly corresponds to the Product scanned, that it is free of the User's allergens, or that it is available from the retailer where the User is shopping. The presence of a Product in the swaps does not imply that it is the best on the market.

6.3.5. Milo's take and other generated content

Milo's take is generated automatically on the User's device as described in section 3.4 and may contain errors, omissions or wording that does not reflect the Publisher's views. The Publisher does not guarantee its accuracy and shall not be liable for any decision taken in reliance on it. If Milo's take contradicts the Product's data sheet or the packaging, the packaging prevails.

6.4. General limitation of liability

To the fullest extent permitted by law, the Publisher and its officers, directors, employees and contractors shall in no event be liable for any indirect, incidental, special, consequential or punitive damages whatsoever, including personal injury, lost profits, lost revenues or lost data, arising out of or in connection with the use of or the inability to use the App, whether based on warranty, contract, tort, statute or any other legal theory, and whether or not the Publisher has been informed of the possibility of such damage.

To the fullest extent permitted by law, the Publisher's aggregate liability to a User arising out of or in connection with the use of or the inability to use the App shall not exceed the greater of the amount the User has paid for Milo Premium in the twelve months preceding the claim or, in the case of use of the free version of the App, one hundred Australian dollars (AU$100) or the equivalent in the User's local currency.

Rights that cannot be excluded. If you live in a country whose law provides consumer guarantees or imposes obligations on us that cannot be excluded, restricted or modified, or only to a limited extent, nothing in these Terms is intended to exclude, restrict or modify those guarantees or obligations ("non-excludable rights"). For example, if you are in Australia these Terms are subject to the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth); if you are in the European Union or United Kingdom you benefit from the statutory rights applying to digital content and services; and if you are in New Zealand you benefit from the Consumer Guarantees Act 1993.

Where the Publisher's liability cannot be excluded but can be limited, and to the extent permitted by law, the Publisher limits its liability for a breach of a non-excludable right to, at its option, re-supplying the Services or paying the cost of having the Services supplied again.

Nothing in these Terms limits or excludes liability for fraud, or for death or personal injury caused by the Publisher's negligence, or any other liability that cannot be limited or excluded by law.

7. Intellectual property rights

7.1. The rights of Milo

The content of the Website and the App, the Milo name, the Milo Score name, logos, the Milo mascot, software, analysis and recommendation methods, graphic elements, and all other elements making up the Website or the App are the exclusive property of the Publisher or of the third-party rights holders described in section 7.2, and are protected by copyright, trade mark and other intellectual property laws.

These Terms do not transfer any intellectual property rights to the User. The Publisher grants the User a limited, personal, non-exclusive, non-transferable and revocable licence to install and use the App on an Apple device that the User owns or controls, and to use the Website, for personal and non-commercial purposes, for the duration of the User's use of the Services and subject to these Terms and to the Apple App Store terms of service.

This licence does not grant the User the right to access, copy, modify, decompile or reverse engineer the source code of the App, or to reproduce the Publisher's scoring methods, algorithms or Database except as expressly permitted by law.

Users found to have infringed these protected elements may have their accounts deleted without notice or compensation, without prejudice to any legal action taken by the Publisher.

7.2. Third-party intellectual property rights

Elements belonging to third parties, including brands, logos, product names, product images and label text displayed in the App, are the property of their respective owners and are displayed for information purposes only. Product data sourced from Open Food Facts is made available under the Open Database License, and Open Food Facts product images under the Creative Commons Attribution-ShareAlike licence. The User undertakes to respect the rights of all third parties whose content is displayed in the App and not to exploit these elements in any way.

8. Purchase of Milo Premium

8.1. Services offered for sale

Milo Premium is available for purchase in the App through the Apple App Store in the form of an auto-renewing monthly subscription, an auto-renewing yearly subscription, or a one-time lifetime purchase. The features, plans and any free trial available at a given time are described in the App at the point of purchase.

8.2. Prices

Prices are shown in the App in the User's local currency as determined by the Store, inclusive of applicable taxes. The Publisher reserves the right to modify its prices at any time and to pass on changes in tax rates. Nevertheless, the price shown in the App on the day of purchase is the only price applicable to the Customer for that purchase or subscription period. Price changes to an existing subscription take effect only at the next renewal and only after the Store has notified the Customer as required by its rules.

8.3. Payment

The Customer places an order for Milo Premium in the App and pays for it using the payment method registered with their Apple ID or Google account. Payment is collected by the Store, and the Publisher does not receive the Customer's card details. Purchases made through the Store are subject to the Store's terms and conditions, which prevail over these Terms in the event of any conflict. The Publisher uses RevenueCat to process in-app purchases with the Store, to record purchases and to unlock Milo Premium in the App. RevenueCat's handling of purchase data is described in the Privacy Policy.

8.4. Free trial

Where a free trial is offered, the Customer will not be charged until the trial ends. Unless the Customer cancels at least 24 hours before the end of the trial, the subscription converts to a paid subscription and the Customer's Apple ID is charged the price shown at sign-up. A free trial is generally available only once per Apple ID.

8.5. Delivery, renewal and cancellation

Milo Premium is made available in the App immediately after Apple confirms payment. Apple sends the Customer an email receipt. If Milo Premium is not unlocked after purchase, the Customer may use "Restore purchases" in Settings, and may contact the Publisher within three months of the purchase date.

Monthly and yearly subscriptions renew automatically at the end of each period for a period of the same length, at the then-current price, unless the Customer cancels at least 24 hours before the end of the current period. The Customer may cancel at any time in their Apple ID subscription settings (Settings, then Apple ID, then Subscriptions on the device) or through the "Manage subscription" option in the App. Cancellation takes effect at the end of the current period, and the Customer keeps access to Milo Premium until then. The lifetime purchase does not renew.

Deleting the App or deleting a Milo account does not cancel a subscription. The Customer must cancel it in their Apple ID or Google Play subscription settings.

8.6. Refunds

Because payment is collected by the Store, refund requests for purchases made through the Store are handled by the Store under its refund policy, for Apple at reportaproblem.apple.com. The Publisher cannot issue refunds directly for Store purchases. This does not affect the Customer's non-excludable rights under applicable consumer protection law.

8.7. Right of withdrawal (European Union and United Kingdom)

If you are a consumer in the European Union or the United Kingdom, you normally have 14 days to withdraw from a purchase of digital content. By purchasing Milo Premium you request that it be made available to you immediately and acknowledge that, once it has been made available, you lose the right to withdraw. Your Store may nonetheless offer its own refund window, which you can use as described in section 8.6.

9. General provisions

9.1. Modification of the Terms

The Publisher reserves the right to modify these Terms at any time. Users are encouraged to regularly consult the Terms on the Website, which indicate the last update date. Material changes will take effect 14 days after being posted online, and the Publisher will make reasonable efforts to notify Users of material changes in the App or by email. If the User continues to use the Services after that date, the User accepts the modified Terms. If the User does not wish to accept the changes, the User may stop using the Services and delete their account. The User may contact the Publisher for any request concerning a previous version of the Terms.

9.2. Severability

If one or more clauses of these Terms are found to be invalid or unenforceable under applicable law or by a final decision of a competent court, the other clauses shall retain their full force and effect.

9.3. No waiver

The Publisher's tolerance of a situation does not confer any rights on the User. The Publisher's failure to assert any right or provision shall not be construed as a waiver of that right or provision.

9.4. Apple as third-party beneficiary

The User acknowledges that these Terms are between the User and the Publisher only, and not with Apple. Apple is not responsible for the App or its content and has no obligation to provide maintenance or support for it. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against the User. The User represents that they are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and are not on any US Government list of prohibited or restricted parties.

9.5. Applicable law

These Terms are governed by the laws of Australia, without giving effect to any conflict of laws principles that would result in the application of the law of another jurisdiction. However, if you are a consumer living in a country whose law requires that consumer contracts or disputes be governed by the law of that country, or prohibits exclusive jurisdiction outside it, then these Terms and any dispute will be governed by the law of your country and may be heard in your local courts to the extent that law requires. Where the law of your country or state of residence provides consumer protection standards more advantageous to you, those standards prevail over any contrary clause in these Terms.

9.6. Language

These Terms are written in English. If the Publisher provides a translation, it is for convenience only, and the English version prevails in the event of a conflict.

10. Dispute resolution

In the event of a disagreement or dispute arising from these Terms, including issues related to their validity, interpretation, performance or non-performance, the Parties agree, before resorting to the competent courts, to engage in good faith discussions aimed at reaching an amicable resolution.

This phase of seeking a direct solution shall not exceed sixty (60) days from the date of written notification by one Party to the other outlining the dispute in detail.

The User or Customer may submit a complaint by email to support@drycerealcorp.com.

Nothing in this section prevents a User from bringing a claim in a small claims court or consumer tribunal in their place of residence, or from making a complaint to the consumer protection authority in their country, such as the Australian Competition and Consumer Commission. Consumers in the European Union may also use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.